Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

MIS Helpdesk Support Intern

Job Scope

Manage and deliver IT services to ensure users’ systems are functioning to support their daily operation works.
Manage and ensure system availability and IT services accordingly to SLA
Manage IT assets, software licenses, maintenance and inventory list.
Support deployment & configuration of the system using 3rd party tools (Laptop, desktop, Mac OS)
Perform HW replacement - laptop battery, RAM change and Hard-disk change etc.
Install, support, and maintain hardware and software IT infrastructure such as a printer, CCTV, Biometric access, Face Recognise Terminator, Wi-Fi controllers, IP and Cloud telephony system.
Support in Ad-hoc IT project deployment (migration, setting up new anti-virus software, change of equipment, server patching etc)
Troubleshooting and rectification of helpdesk tickets from start to resolve.
Offer technical support to company staff and troubleshoot computer problems
Other duties as assigned.

Requirements

Good working knowledge in IT hardware and administration support for Microsoft Windows & Mac OS environment.
Good working knowledge in Microsoft Technologies (Windows 10, Office 365, Windows Server OS, SharePoint, Office Suite)
Willing to learn and independent.
Basic Network knowledge.
Basic Server setup knowledge.
Able to work under pressure.
Strong analytical and problem-solving skills

Learning Objective

Gain proficiency in troubleshooting hardware and software issue
Develop the ability to explain technical issues to non-technical users clearly and effectively
Enhance critical thinking skills by analyzing recurring problems and proposing long term solution
Gain exposure to IT support best practices and industry standard
Work collaboratively with IT team members on project and support task

Razer (Asia-Pacific) Pte. Ltd

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