Eastspring is a global asset manager with Asia at its core. We create a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Eastspring a place where you can Connect, Grow and Succeed.
Job Summary
Provide support to Customer Service Team in relation to investors and agents’ transaction orders and enquiries. Also participate and contribute ideas for some projects to improve Customer Experience.
Essential / Key Duties & Responsibilities
- Assist in management of Customer Service Department needs Understand, process and resolve customer queries and requests
- Provide support to Customer Service staff with operational tasks, such as compiling daily reports, bookings, data entry, ticket handling, coordinating meetings.
- Assist with various Customer Service related projects
- Follow up for incomplete transactions submitted by branches, agents and customers.
- Handling written enquiries related to agent and customer.
- Contribute ideas for process improvement related to customer servicing.
- Provide confirmation advice/ account statement/ audit confirmation and tax voucher to customer upon request.
- Assisting investors/agents to resolve any issues arise from online platform.
What would you learn from this attachment?
- Understand Customer Support overall function & operations
- Understand the general Customer Services processes, policies & guideline
- Understand the environment of a Corporate in general and in an Asset /Investment Management firm in particular
What does it take to be a Customer Support Intern?
- Highly self-motivated and an effective team player.
- Ability to work independently under general supervision
- Good written and spoken skills in English and Bahasa Malaysia
Eastspring is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.
